Return & Refund Policy

1. Return Window

• You have 30 calendar days from the date you received your order to initiate a return.
• To be eligible, items must be unused, in original condition and packaging, with all tags and manuals included.

2. How to Initiate a Return

Email us at contact@theplantstops.com or call 01 9232 30141.

Please include:

• Your order number
• Item name/SKU
• Reason for return

Upon approval, you will receive a Return Authorization and instructions for shipping.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance.

Send returns to:

4. Refund Processing

• Once we receive and inspect your return, we will notify you within 5 business days of approval or rejection.
• If approved, refunds are processed within 7 business days to your original payment method.
• Original shipping fees are non-refundable. Return shipping costs will be deducted from your refund unless we are at fault.

5. Exchanges

• We only replace items if they are defective, damaged, or the wrong product.
• To exchange, email us with your order details; exchanges are subject to stock availability.

6. Non-returnable Items

• Electrical items opened or installed
• Custom-cut keys or made-to-order products
• Clearance, final sale, or hygiene-sensitive goods (e.g., garden gloves once tried on)

7. Contact Us

If you have any questions or need assistance, please contact:

• Email: contact@theplantstops.com
• Phone: 01 9232 30141